Privacy Policy & Return Policy

Privacy

We are committed to protecting and respecting the privacy of all visitors and users of megboutique.co.uk (the “Website).

Please read the following carefully to understand our policy and practices regarding your personal information collected through the Website, and how we will treat it. We will only use your personal information collected through this Website in accordance with this privacy policy and applicable current data protection laws.

This policy sets out the basis on which any personal information we collect from you via this Website, or that you provide to us via this Website, will be treated by us. Please read the following carefully to understand our policy and practices regarding your personal information collected through this Website. This policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is megboutique.co.uk of 59 Springfield Crescent ,Somercotes DE55 4LH.

You should print a copy of this privacy policy for future reference.

We do not collect any personal information about you on our Website unless you choose to provide it to us voluntarily. If you decide to place an order with us, there is certain personal information that we will require from you in order to process your order. We define “personal information” as information that is unique to you and might include your name, delivery address, credit/debit card number and expiration date, billing address, e-mail address, telephone number, your age, occupation, and style interests.

We reserve the right to change this policy at any time. If we change our privacy policy we will post the changes on this website.

We may also collect the following data about you to help us improve our service to you:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to any service which we provide, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion, and when you report a problem with our Website.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our Website and of the fulfilment of your orders.
Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access on our Website.      

RETURNS

We hope you’ll love everything you buy from megboutique, but we promise a full refund if you’re unhappy with your purchase – just return your item(s) to us within 14 days from the date shown on your dispatch note. You can expect your refund 14 days from the date we receive your returned item(s), or, if you choose to send us proof of postage, from the day we receive evidence you’ve returned your goods and they’re on their way to our boutique.

Bear in mind that pierced jewellery can’t be refunded for hygiene reasons. We also ask that lingerie and swimwear is tried on over your own underwear, with the seal in place. Your refund may be declined if you don’t follow our hygiene policy.

Please also note: Goods that are damaged, or show signs of wear and tear, may result in deductions from your refund to make up for any value lost.


FAULTY GOODS

If the goods we have supplied are faulty, you may return them and receive a refund, provided you do so within a reasonable time of discovering the fault.

Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.

If you want to return your goods in accordance with our Returns Policy for unwanted or faulty goods, you can simply return your items in accordance with instruction below. No need to notify us in advance.

We aim to process your return and refund you within 14 days from the day that we receive your returned goods.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office location as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

Once we receive your faulty goods we will reimburse you the delivery cost paid at the time of purchase. We will refund any money received from you using the same method originally used by you to pay for your purchase.

Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.

Please follow the below process for returning your parcel to us:

  1. Re-pack the item in its original packaging with labels and tags still attached.
  2. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  3. Keep your certificate of postage safe as you will need this as your proof of return.